Southwest Airlines Is Taking Itself a Little Too Seriously
Southwest Airlines enforces assigned seating with unusual rigidity, prohibiting seat changes even on nearly empty flights, distinguishing it from competitors who allow flexible moves within cabins.
My ticket change request is lost in translation. Can I get my $4,352 back from Austrian Airlines?
Agent misinterpreted tour cancellation as ticket cancellation, causing improper refund instead of rebooking; passenger entitled to correction or refund under DOT rules.