"The customer's perception is your reality." - Kate Zabriskie To paraphrase what's often been said about getting outside lawyers to change what they are doing: It's hard to tell a room full of millionaires the way they're doing things is all wrong. Be that as it may, a new study by the Association of Corporate Counsel and Everlaw could spell trouble and be harbinger of change for outside lawyers.
Private practice lawyers were more than five times as likely as their in-house counterparts to choose hourly billing, while in-house counsel were more than twice as likely to choose value-based or outcome-driven pricing.