Education Department mulls using AI chat bot for FAFSA helpThe Education Department may shift from human call centers to AI chatbots to reduce costs amid ongoing federal budget cuts.
3 Keys to Building a Corporate Culture in a Hybrid Work WorldCall centers struggle to drive meaningful change in consumer experience despite extensive feedback.
Real-time insights: Harnessing the power of live call dashboardsLive call dashboards offer real-time insights into call center operations, allowing for quick issue resolution and improved customer experiences.