ICO admits it's too slow dealing with complaints - so it's eying up automation to cut staff workloadsUK's ICO has apologized for slow response times to data protection complaints due to rising workloads, with only 12% addressed within 90 days.
Mastering the Art of Complaints, for Customers and BusinessesBusinesses should view complaints as growth opportunities.Effective complaints should prioritize clarity and solutions.Personalized responses to complaints build customer trust.
Less than one in five of housing association's tenants are happy with complaintsOnly 17.6% of Peabody tenants are satisfied with complaint handling.Peabody has low tenant satisfaction compared to other housing associations in Haringey.Housing association representatives discussed poor satisfaction rates in Haringey.