#customer-service-etiquette
#customer-service-etiquette

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Miss Manners: Do I have to tell angry customers my last name?

Fast-food workers should provide first names on name tags for complaint identification but withhold last names to prevent harassment outside work channels.

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#customer-service-etiquette#customer-service-etiquette

Miss Manners: Do I have to tell angry customers my last name?

#customer-service-etiquette
#customer-service-etiquette