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fromArs Technica
2 days ago

HP plans to save millions by laying off thousands, ramping up AI use

HP Inc. said that it will lay off 4,000 to 6,000 employees in favor of AI deployments, claiming it will help save $1 billion in annualized gross run rate by the end of its fiscal 2028. HP expects to complete the layoffs by the end of that fiscal year. The reductions will largely hit product development, internal operations, and customer support, HP CEO Enrique Lores said during an earnings call on Tuesday.
Artificial intelligence
Marketing tech
fromFast Company
1 week ago

Brands are looking for a voice

Voice AI will become a primary component of brand identity, requiring authentic, consistent, and distinctive voice design across touchpoints to build recognition and trust.
fromTechCrunch
2 weeks ago

Wonderful raised $100M Series A to put AI agents on the front lines of customer service | TechCrunch

Israeli AI agent startup Wonderful has raised $100 million in a Series A round led by Index Ventures, with participation from Insight Partners, IVP, Bessemer, and Vine Ventures. The large round, in a market already crowded with AI agent startups, suggests Wonderful has convinced top tier investors it's not just another GPT wrapper, but a company building the infrastructure and orchestration that could scale if multi-agent systems take off.
Artificial intelligence
Artificial intelligence
fromZDNET
1 month ago

Meta gives advertisers new AI personalization tools - while using your chats to target content

Meta offers a free Business AI agent via Meta Ads to automate online customer support, sales assistance, and ad personalization for small and medium businesses.
Artificial intelligence
fromIT Pro
2 months ago

Marc Benioff says Salesforce has already cut 4,000 customer support staff for AI agents - and workforce productivity hasn't dipped

Salesforce reduced customer support headcount from about 9,000 to 5,000 by deploying Agentforce, maintaining comparable support quality while increasing automation and productivity.
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