UX design
fromMedium
1 week agoYour users don't need training. They need scaffolding.
Users often land on dashboards without clear next actions; they need scaffolding, not tutorials, tooltips, or help centers.
I had a client recently whose biggest issue was that users would get to the product dashboard and just... not know what to do. This is one of the most common problems I see in my consulting work, and it's almost never what the client thinks it is. They assume users need tutorials. They need tooltips. They need a help center with FAQ articles. What they actually need is scaffolding.