Why Predictive Service Is the Next Big Thing in Customer Service | Entrepreneur
Customer support has shifted from a defensive necessity into an offensive growth lever, emphasizing proactive personalization and predictive service models to enhance customer experience.
Want Trustworthy AI? Put It on the Blockchain | HackerNoon
AI's rapid proliferation poses challenges in transparency and accountability, especially as its decision-making processes remain often inscrutable and dominated by a few powerful companies.