Enter Frank Bisignano. The Jamie Dimon protegee had a storied career in banking, and was appointed to lead SSA last spring (he has since added the job of IRS CEO to his resume, which you can read about here.) But the changes he has quickly enacted at SSA-drawing heavily on his time in the private sector-are real, and they're impressing even the Administration's fiercest critics.
"My directive is to update today's government services to be as satisfying to use as the Apple Store: beautifully designed, great user experience, run on modern software,"