fromwww.housingwire.com
1 day agoGen Z homeowners more dissatisfied with insurance companies
While high premiums were the top complaint across all age groups, Gen Z respondents were more likely to point to poor customer service (15%) and claims handling (28%) as reasons for dissatisfaction. Some insurance companies outsource all of their customer service, which can lead to really poor alignment on communication between the insurance company, the customer service reps and the policyholders, said Sean Harper, CEO of Kin.
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