#insurance-affordability

#insurance-affordability

"The risk of many weather-related extreme events is growing as the planet warms, and some of those impacts are coming fast and furious now," says Carolyn Kousky, an economic policy expert at the Environmental Defense Fund and longtime property insurance researcher. Disaster costs are also rising because people continue to move to coastal regions vulnerable to hurricanes and to forested areas prone to wildfires.

While high premiums were the top complaint across all age groups, Gen Z respondents were more likely to point to poor customer service (15%) and claims handling (28%) as reasons for dissatisfaction. Some insurance companies outsource all of their customer service, which can lead to really poor alignment on communication between the insurance company, the customer service reps and the policyholders, said Sean Harper, CEO of Kin.

This year enrollment hit a record 24 million. That is only about 7% of the U.S. population, but the people who rely on these plans are an influential group that includes small business owners, farmers and ranchers, says Cynthia Cox, vice president and director of the Program on the ACA at the nonpartisan health research organization KFF. Cox and her team just did an analysis on what will happen to people's premiums next year if Congress doesn't extend the enhanced subsidies.