"We understand that the incident at LAX is under investigation and we will review this information as it becomes available. Our team members aboard the aircraft were unaware of the situation as it occurred and we are grateful that the incident ended safely for all." The university's email highlights their awareness of the situation only after the incident, signaling their gratitude for the team's safety.
"I had to remain really calm for my daughter," said passenger Allison Mueller of Virginia. "I was scared." This highlights how personal fears were managed during the flight incident.