Organizations fail to deliver personalized customer experiences not due to technology or data limitations, but because their operating models lack the structure to activate customer insights in real time across departments.
What Super Bowl Advertisers Miss: The 364 Other Days
Top advertisers should treat Super Bowl ads as ongoing infrastructure with follow-through plans to capture and act on audience response beyond the airing.
I left Big Tech after watching middle managers above me struggle. I'm happier at a startup with more autonomy over my work.
Cutting middle managers can damage execution, collaboration, and innovation by removing people who translate strategy into team-focused action and protect teams from bureaucracy.