First, you must ask yourself, is this a town road? A county road? A state highway? This determines who is responsible for the repair and to whom the complaint needs to be directed. Then a series of clicks through your town's website will lead you to a general submission form, a phone number for the highway department, or an email address.
"We recognize the importance of the report and we understand that it's really a reflection of public concern. It's something that we take very seriously," Ryall told CBC Hamilton.