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1 week agoB2B buyers trust AI less than marketers think | MarTech
B2B buyers increasingly use generative AI for research but distrust results, requiring sales and marketing to provide credible, human-validated guidance.
A prime example of this, Hartouni said, is how quickly his brokers and staff respond to agent questions and queries. We have a 15 minute rule that all of my brokers have to abide by, so they have 15 minutes to respond to agents and that way no one, the agent or their client, has to wait, he said.
No two sales calls are alike. One prospect demands data. Another wants a big-picture vision. The third? Ghosts you after three emails. Without a clear system, even top reps waste time guessing and lose deals they could've won. A great sales playbook gives your team a repeatable game plan: what to say, when to say it, and how to keep deals moving.
Business development is often framed as a numbers game: more dials, more emails, more sequences. But sheer activity without depth rarely builds trust, let alone a pipeline. That's why we stopped calling our entry-level salespeople "BDRs." In our organization, they are junior consultants. This change in title isn't cosmetic; it reflects a completely different approach to how we engage prospects and build meaningful conversations.