Atlassian has introduced a new "maximum quantity billing" scheme intended to provide customers with a more predictable and straightforward billing experience. The company has clarified that new seat additions will be prorated, allowing users to only pay for the part of the month they utilize the additional seats. However, removed seats will be billed for the full month to allow teams flexibility in reallocating seats as needed. Despite an initial error in their billing examples, the updated system suggests a more streamlined process for managing subscriptions, rolling out fully by October across several products.
The new maximum quantity billing scheme from Atlassian offers customers a predictable and simpler billing process, though it comes with potential pitfalls for those adding or removing seats.
Atlassian's new billing policy includes prorating new seat additions but charges full price for removed seats, a common practice across the industry that aims for predictability.
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