#customer-experience

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#e-commerce
#customer-feedback
#digital-transformation
#restaurant-management
fromTravel + Leisure
2 days ago

This East Coast Airport Is No. 1 in the U.S.-and Our Readers Say They'd Travel Farther Just to Fly Out of It

Portland International Airport, which moved from No. 10 in 2024 to No. 2 on this year's list, is a great example of the little things that make an airport great. One reader shared that, in Portland, there's usually some live music in the concourse, good food and drink options if you have time, and easy access to downtown via the light rail station at the airport.
Travel
#agentic-ai
fromMarTech
3 weeks ago
Marketing tech

Beyond ChatGPT: What AI agents really do (and why it matters for customer experience) | MarTech

fromMarTech
3 weeks ago
Marketing tech

Beyond ChatGPT: What AI agents really do (and why it matters for customer experience) | MarTech

#automation
fromZDNET
2 weeks ago
Artificial intelligence

Human-centric AI delivered at scale is the NiCE approach to CX

fromZDNET
2 weeks ago
Artificial intelligence

Human-centric AI delivered at scale is the NiCE approach to CX

fromBusiness Insider
2 days ago

I had lunch at the McDonald's on track to be the world's busiest. It felt like a polished coworking space with a side of fries

"The Admiralty Centre location has averaged about 1,000 customers an hour during peak times since 2015, translating to roughly 17 meals a minute, or one every 3.6 seconds."
Food & drink
#starbucks
fromFortune
3 days ago
Coffee

Starbucks is pioneering the 'coffeehouse of the future' with comfy chairs and couches as its CEO pushes to reimagines its stores

fromFortune
3 days ago
Coffee

Starbucks is pioneering the 'coffeehouse of the future' with comfy chairs and couches as its CEO pushes to reimagines its stores

fromwww.hackneygazette.co.uk
5 days ago

Hackney woman hits out at Asos over lifelong ban

"I've always been tall and plus-sized - I also have a larger foot size. It's always been hard to find clothes that fit me - and when I discovered ASOS as a teen it became my safe haven and my go-to because they had such a range of sizes."
E-Commerce
fromwww.housingwire.com
6 days ago

Cornerstone Capital Bank, Tresidio Homes announce joint venture

This joint venture brings together Cornerstone's extensive national home lending experience with Tresidio's trusted reputation and market expertise, creating unmatched value for homebuyers.
Renovation
fromwww.barkinganddagenhampost.co.uk
6 days ago

Mum finds beetle in her noodles delivery - takeaway owner insists 'we are bug-free'

Nicola found a dead black beetle in her vermicelli noodles after ordering from Ho Lee takeaway. She stated it looked like it had been cooked and was disgusted.
Food & drink
fromwww.ilfordrecorder.co.uk
1 week ago

Hundreds flock to South Woodford's newest chippy on opening day

Chris Farnell reported a continuous queue from 11am to 9:30pm on opening day, with wait times of around 45 minutes and high customer satisfaction.
Food & drink
fromwww.housingwire.com
1 week ago

Fairway Independent changes name to Fairway Home Mortgage

Fairway will be highlighting the tagline All Roads Lead Home and rolling out a series of initiatives, including the website Home.com. With All Roads Lead Home, we're building a connected ecosystem that supports our clients through every step of their home journey before, during, and long after closing.
Renovation
fromTelecompetitor
1 week ago

Blue Stream Fiber Adds Tech Protection and Support to Enhance Customer Experience

"At Blue Stream Fiber, we're focused on creating the ideal customer experience at every touchpoint. Our new partnership with Asurion is a natural extension of that commitment..."
fromstupidDOPE | Est. 2008
1 week ago

Why Cannabis Dispensary Menus Need Daily Updates to Stay Competitive | stupidDOPE | Est. 2008

A menu is not a static document. It's a living reflection of a store's professionalism, accuracy, and commitment to customer care.
Cannabis
#marketing
Marketing tech
fromCMSWire.com
4 weeks ago

CMO Circle: Behind the Scenes of a Multi-Million Dollar Customer Marketing Program

CMSWire provides essential resources for CMOs and customer experience leaders amid complex market challenges.
fromMarTech
1 week ago

Using AI to build a DIY customer sentiment analysis solution | MarTech

The platform-related challenge includes using various survey tools from simple form solutions to comprehensive enterprise platforms, affecting the consistency in data extraction.
Marketing
#operational-efficiency
#fintech
fromTearsheet
3 weeks ago
Business intelligence

How US Bank is building workflow solutions for SMBs and where its offering needs to go next - Tearsheet

fromTearsheet
3 weeks ago
Business intelligence

How US Bank is building workflow solutions for SMBs and where its offering needs to go next - Tearsheet

fromLogRocket Blog
1 week ago

Leader Spotlight: Adopting and championing responsible AI, with Asma Syeda - LogRocket Blog

The shift from traditional product management to more AI-driven development is indeed a cultural change, especially in high-stakes industries where risk aversion is natural.
Women in technology
fromwww.archdaily.com
1 week ago

Center Coffee Eastpole / KKOL Studio

Center Coffee's rebranding aims to maintain consistency across its locations while recognizing the unique characteristics of each space, balancing uniformity and individuality.
Coffee
fromWIRED
1 week ago

Here's the Biggest Benefit of Buying a Mattress Online

For manufacturing defects, customers must provide proof, including images, and ensure that their bed frame is suitable, as warranties are voided if misused.
Remodel
#verizon
fromZDNET
2 weeks ago
Digital life

Verizon's customer service revamp includes AI - and emailing the CEO

fromZDNET
1 week ago
Digital life

Your Verizon customer service experience is about to feel very different due to an AI overhaul

fromZDNET
2 weeks ago
Digital life

Verizon's customer service revamp includes AI - and emailing the CEO

fromZDNET
1 week ago
Digital life

Your Verizon customer service experience is about to feel very different due to an AI overhaul

fromBusiness Insider
1 week ago

Southwest CEO says he's open to adding lounges - and flights to Europe

"Whatever customers need in 2025, 2030, we won't take any of that off the table," Bob Jordan told CNBC on Wednesday.
E-Commerce
#walmart
fromstupidDOPE | Est. 2008
1 week ago

IKEA Cuts Restaurant Prices in Half to Help Families Navigate Cost-of-Living Crunch | stupidDOPE | Est. 2008

Tolga Öncü, Ingka Group's Chief Operating Officer, emphasizes that 'Food has always been very important for IKEA… enabling even more people to enjoy our restaurant offer.'
Berlin food
#personalization
fromForbes
2 weeks ago
Artificial intelligence

AI Is Transforming Retail. Here's How Small Businesses Can Benefit.

fromForbes
2 weeks ago
Artificial intelligence

AI Is Transforming Retail. Here's How Small Businesses Can Benefit.

fromFast Company
2 weeks ago

The power of a customer-first strategy

When you remain centered on prioritizing customer needs and experiences, you create a foundation of trust and understanding that fosters long-term loyalty.
Marketing tech
#leadership
#tesla
Cars
fromTESLARATI
4 weeks ago

Axiom's Ax-4 mission crew heads to ISS on new SpaceX Dragon capsule

The Tesla Cybertruck offers a unique driving experience, combining striking design with a minimalist interior.
fromInsideEVs
2 weeks ago
Alternative transportation

'We're Stranded': Woman is 1,500 Miles From Home On A Road Trip. Then Her Tesla's Doors Lock

Cars
fromTESLARATI
4 weeks ago

Axiom's Ax-4 mission crew heads to ISS on new SpaceX Dragon capsule

The Tesla Cybertruck offers a unique driving experience, combining striking design with a minimalist interior.
fromInsideEVs
2 weeks ago
Alternative transportation

'We're Stranded': Woman is 1,500 Miles From Home On A Road Trip. Then Her Tesla's Doors Lock

fromAbove the Law
2 weeks ago

Onboard Your Clients Like A Boss: The Modern Approach For Firm Sales And Onboarding - Above the Law

In law, first impressions aren't just important, they're everything.
Marketing tech
fromFortune
2 weeks ago

Google advertising exec oversees rapid change

AI in advertising has transformed every aspect of the industry, offering hyper-personalization and real-time ad generation capabilities that redefine user experience and client engagement.
Women in technology
fromTearsheet
2 weeks ago

How Citizens is using Value-Added Services and a command center approach to empower SMBs - Tearsheet

Payroll has emerged with the highest adoption rate at 71% across embedded finance categories, according to Tidemark Capital's Benchmark Report.
Business intelligence
fromMission Local
2 weeks ago

Customers line up for S.F. Tenderloin's Outta Sight Pizza

"We feel a lot of responsibility for everybody that gets into line, to provide them the same experience whether they're here at 11 o'clock when we open, or 9 o'clock when we're saying, 'Hey, we're closing,'" Sieling said. "Everybody deserves the same slice of pizza or the same sandwich."
Portland food
#user-experience
#digital-marketing
fromTasting Table
3 weeks ago

16 Mistakes To Avoid When Buying Fresh Fruit - Tasting Table

Choosing great fruit is more than luck, it's a sensory practice. Successful shoppers engage all five senses, not just sight, to select quality fruit. A gentle squeeze can reveal ripeness, while a sweet aroma indicates freshness.
SF food
fromTelecompetitor
3 weeks ago

Edge AI and Broadband Customer Experience

Edge AI refers to AI that is installed and hosted directly on edge devices. These devices connect to the cloud but have some information loaded on the device.
Artificial intelligence
fromDaily News
3 weeks ago

How to get a Dubai chocolate pistachio shake at Shake Shack

Shake Shack will introduce the Dubai Chocolate Pistachio Shake on June 24, available in limited quantities of 50 per location, in a unique in-person only offer.
NYC food
fromCyclingnews
3 weeks ago

Longstanding British brand reboots with paid-for bike fits, transferable warranty, and a bike that focuses on pedalling efficiency

"High-performance bicycle retail is broken. A proper handover between brands and customers is missing, leading to ill-fitting bicycles that require further investment for adjustments."
Bicycling
#technology-trends
fromZDNET
3 weeks ago
Artificial intelligence

AI is rapidly transforming customer experiences - here's 8x8's vision for the future of CX

fromZDNET
3 weeks ago
Artificial intelligence

AI is rapidly transforming customer experiences - here's 8x8's vision for the future of CX

fromEntrepreneur
3 weeks ago

How a Smashed Window Actually Helped His Business | Entrepreneur

Rodriguez's calm reaction to crisis shows grace over anger; when a bottle broke his window, he chose to care for his staff and move forward.
NYC startup
fromTODAY.com
3 weeks ago

Is It Tacky for Parents to Order Off the Kids' Menu for Themselves?

"So, I order it and they tell me that they don't take orders for kids' spaghetti and meatballs over the phone because they think it's adults buying the spaghetti and meatballs - kids' portion - and eating it themselves."
NYC parents
fromwww.lancashiretelegraph.co.uk
3 weeks ago

Asda announces major changes to 180 cafes as part of 10 million investment

Asda's decision to modernize 180 of its cafes reflects a commitment to enhancing customer experience while competitors are downsizing their in-store food services.
Food & drink
fromTheregister
3 weeks ago

Techie made sure restaurant customers gagged at tax grab

"Receipts listed the customer's vice of choice, and noted their money was being collected by the city to pay for the stadium."
Toronto startup
fromBoston.com
3 weeks ago

Another local brewery is putting its foot down over unruly kids

Bog Iron Brewing announced a policy requiring that children stay seated in the taproom and beer garden after experiencing disruptive behavior from unattended kids.
Parenting
fromHackernoon
3 weeks ago

The TechBeat: Choosing the Right Side Hustle That Actually Works (6/15/2025) | HackerNoon

The current landscape of AI technology is characterized by intense rivalries among major companies, making this period crucial for determining the future of the field.
Tech industry
#compliance
fromwww.housingwire.com
4 weeks ago
Artificial intelligence

Total Expert debuts AI Sales Assistant at The Gathering

AI technology significantly enhances the productivity of loan officers by automating lower-value sales tasks while keeping the human element in customer interactions.
fromClickUp
3 weeks ago
Marketing tech

Insurance Knowledge Management: Centralize & Share Expertise

Effective knowledge management in insurance helps retain critical expertise and improves service quality.
Centralizing knowledge reduces inefficiencies and enhances customer satisfaction.
fromHackernoon
4 weeks ago

Creator Commerce and AI Fulfillment Are Quietly Eating Retail | HackerNoon

Retail is transforming towards interconnected systems that enhance fulfillment and customer experiences, moving beyond isolated tech innovations.
Marketing tech
fromSilicon Canals
3 weeks ago
Marketing tech

Amsterdam's Momants secures 1M in pre-seed round

Momants has secured €1M in funding to develop its AI-powered ticketing platform, aiming to elevate the customer experience in the ticketing market.
fromTelecompetitor
3 weeks ago

C Spire Implements GenAI Solution for Customer Experience

"Netcracker's GenAI solution was very appealing to us, so knowing we can integrate it with the revenue management offering made it an easy decision to deploy."
fromThe Drum
4 weeks ago

SCV and CDP: what are they and what are the possibilities?

SCVs enable businesses to collect a comprehensive view of customer interactions, enhancing data-driven marketing strategies.
Marketing tech
fromInsideEVs
4 weeks ago

This Rivian R1S Has Just 7,000 Miles. Its Owner 'Still Loves It, When It's Working'

With just 800 miles on the odometer, the R1S had a critical failure of the front electric motor.
Alternative transportation
fromHarvard Business Review
1 month ago

How a Local Croatian Startup Scaled to a Global Billion-Dollar Business - SPONSOR CONTENT FROM INFOBIP

"Consumer expectations are shifting towards wanting interactive, conversational experiences with brands, akin to how they communicate with friends or family, necessitating a new approach from organizations."
Business intelligence
fromwww.housingwire.com
1 month ago

Gradient Mortgage Capital launches to serve DSCR clientele

Gradient Mortgage Capital focuses on providing streamlined, reliable financing solutions to real estate investors, ensuring a strong customer experience and partnership.
Startup companies
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