#customer-experience

#customer-experience

The role of customer experience officer is becoming common and necessary for measuring and enhancing customer experience across organizations, especially through technical and people skills.

Chipotle's use of AI for smarter scheduling has led to labor costs dropping significantly, adapting staff schedules to meet real demand and improving operational efficiency.

The newly enacted law establishes the VEO within the office of the VA secretary and outlines the oversight structure and duties of its Chief Veterans Experience Officer.

Brands are stuck between wanting to stand for something and constantly needing quick wins. Marketing has become a bit like fast fashion, cranking out disposable content for short-term clicks.

It's 2am and you're still working.

Olive Garden's mints are distinct with custom branding, featuring a green top and brown bottom, differentiating them from standard Andes mints which have all-brown packaging.

The ability to offer diverse payment methods is a vital factor driving business growth and customer satisfaction, especially in today's fast-paced digital economy.

Gabaldon emphasized the need for legacy brands to evolve while maintaining authenticity, stating it's about adapting without sacrificing their heritage. Collaborations serve as bridges to connect with cultural icons and modern consumers.

Shoppers won't wait around; if they can't find the right product fast, they'll bounce, taking potential revenue with them.

A good pub should feel like a second home—welcoming, relaxed, but with a better stocked fridge. A pub usually serves food, while many bars focus purely on drinks.

In our GFiber Labs demo, we used gaming as the test scenario. We ran two gaming consoles next to each other and injected congestion into the network with the lab's traffic generator. Predictably, things fell apart: lag, stuttering, pixelation. Then we carved out a dedicated lane (a "slice") in the network that reserved bandwidth just for gaming traffic. The result: the driving game demo went from jittery and glitchy to smooth and responsive.

T-Mobile ranked highest in both the mobile network operators postpaid category with 626 points and the prepaid category with 617 points, leading both segments.

In many organizations, decisions are made in boardrooms, far removed from the customer's reality. Metrics are dissected. Dashboards are studied. Yet somehow, the real customer experience gets overlooked or misrepresented.

Salesforce and ServiceNow invested $1.5 billion in Genesys, a customer experience vendor, signaling a long-term strategy for collaboration focused on AI-powered experience orchestration.

Shoppers have alternatives, so curating the perfect customer experience requires attention to branding and customer touchpoints, including the critical role of kiosks in retail.

Hundreds of EE customers reported service issues over the last 24 hours, struggling to make or receive calls, adding to earlier disruptions this week.

Omnichannel marketing fundamentally connects communication across the entire customer lifecycle, unifying marketing and support into a single system designed for continuity and responsiveness.

Over 70% of B2B buyers fully define their needs before ever reaching out to a vendor. Nearly half already have a shortlist in mind.

Holiday cover is a business-critical task, yet it's often overlooked until the last minute. We want to help businesses plan ahead so their customers still receive a five-star experience while their teams enjoy a well-deserved break.

Rolling through a drive-thru almost certainly guarantees that passing through patrons are hungry and seeking convenience. Take a look through the menu before approaching the ordering area.

Customer support has shifted from a defensive necessity into an offensive growth lever, emphasizing proactive personalization and predictive service models to enhance customer experience.

A CRM lets you keep track of every interaction with your customers, manage follow-ups, and organise everything in a way that improves customer experience.

Roadrunners prides itself on being the fastest beverage drive-thru in the world, boasting that customers can receive their orders in under 60 seconds.

"The moment a guest feels like they're being manipulated into spending more money, you've lost them. But when they feel like you're genuinely helping them discover something they'll love, they're not only willing to spend more—they're grateful for the recommendation."

The most profound changes are happening at the infrastructure level - in how banks are building platforms designed for continuous evolution rather than periodic overhaul.

Transparency and clarity are fundamental to establishing trust in product management. Users want assurance that what they purchase will meet their needs and work as expected.

Automated phone systems have been a staple of customer interaction for over 50 years, but modern customer expectations demand a more personalized approach.

The combination of WhatsApp Business API and conversational AI is set to significantly improve resolution times, automate routine tasks, and deliver personalized customer experiences by 2025.