A woman named Louise Littlejohn from Dunfermline experienced shock and humor after an Apple voicemail transcription service misinterpreted a message from a garage. The AI erroneously inserted inappropriate references, asking if she had been 'able to have sex' and calling her a 'piece of ****'. While Littlejohn found it amusing, experts suggested the mishap stemmed from difficulties understanding the Scottish accent, background noise, and scripted dialogue. Despite the confusion, both Apple and the garage chose not to comment on the incident.
"Initially I was shocked - astonished - but then I thought that is so funny. The text was obviously quite inappropriate. The garage is trying to sell cars, and instead of that they are leaving insulting messages without even being aware of it."
"The AI system may have struggled in part because of the caller's Scottish accent, but far more likely factors were the background noise at the garage and the fact he was reading off a script."
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