57% of telcos have outages at least once per week: Report

"A new report from New Relic found that 57% of telcos and 27% of technology companies have outages characterized as high-business impact once or more per week. The report said these outages cost telcos an average of $2 million per hour and technology companies $1.6 million per hour. More than 500 relevant people or departments were surveyed."

"So far, observability is being adopted by 74% of telcos and 52% of technology companies. The average of all industries is 54%, though the expectation is that the portion will rise to 94% during the next three years. The results are promising: 58% of telco and 49% of technology companies reported an ROI of 2x to 3x or more-with 10% of telcos reporting ROI of between 5x and 10x."

""This data is powerful because it shows more than one path to observability maturity. For telcos, they face extreme pressure from high outage costs and are successfully leapfrogging traditional monitoring to go AI-first, while IT organizations are leveraging their strengths by building a developer-centric foundation," New Relic Chief Technology Strategist Nic Benders said in a press release about the outages and observability report."

""For both industries, observability is no longer just a technical tool; it is a key strategy driving business performance as well as operational stability across both the telecommunications and technology industries.""

57% of telcos and 27% of technology companies experience high-business-impact outages at least weekly, costing telcos about $2 million per hour and technology firms $1.6 million per hour. More than 500 relevant people or departments were surveyed. Observability adoption stands at 74% among telcos and 52% among technology companies, with a 54% industry average expected to climb to 94% within three years. Many companies report strong ROI from observability, with 58% of telcos and 49% of technology firms seeing 2x–3x returns and some telcos reporting 5x–10x. Observability also improves KPI achievement and operational efficiency.

Read at Telecompetitor