According to Cisco's study on agentic AI, while its advantages for customer experience are evident, human connection is vital, and governance is essential. The survey involved nearly 8,000 decision-makers across 30 markets in diverse industries. It envisions a future where customer interactions are seamless, preempting issues and personalizing experiences. However, comfort levels with AI interactions vary, and organizations' readiness to adopt AI remains uncertain. Cisco's findings challenge some existing assumptions about AI's impact on customer relationships and highlight the need for urgent adaptation by technology suppliers.
The report highlights that while agentic AI offers improved customer experiences, a human connection remains essential in fostering relationships and trust.”},{
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