"The average time to process a claim has dropped by 42% since January 2025, from 141 days to just 81 days. This significant reduction demonstrates the effectiveness of AI in streamlining processes."
"Automated Decision Support uses machine learning to automate some of the up-front time-consuming development activities of retrieving information, assisting claims processors without replacing them."
"The tool can review many elements of a veteran's claim, such as service details, and present information to employees in a way that highlights what has been satisfied."
The Department of Veterans Affairs has implemented artificial intelligence to enhance the efficiency of processing veterans' benefits claims. VA officials reported a 42% reduction in average claim processing time, dropping from 141 days to 81 days. The VA's 2025 inventory lists 367 AI use cases, with 28 focused on government benefits processing. One notable tool, Automated Decision Support, assists claims processors by automating information retrieval tasks, ensuring that human reviewers still make final decisions despite the increased use of AI.
Read at Nextgov.com
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