fromNextgov.com
5 days agoVA doesn't know how many calls its answering or how long veterans are waiting to get through
The Veterans Affairs Department is failing to track how many calls from its patients it is answering and what is happening with those calls, according to a flash report from the agency's watchdog, which said the failures are putting vulnerable veterans at risk. In 13 of the 15 medical facilities the inspector general reviewed, key data including caller hang up rates, answer rates and average wait times were not being tracked.
Healthcare






























