"Managers currently spend a lot of time bogged down with digital tools and administrative tasks, Danielle Perszyk, a Cognitive Scientist at Amazon's AGI SF Lab, said: "Whether you are a manager or an IC, you are tethered to your computer screen, and all of the productivity apps that we are using are actually undermining our productivity." AI agents functioning as "universal teammates" and doing some of these tasks could help managers escape this cycle, Perszyk said, allowing them to focus on strategy."
"Aashna Kircher, Group General Manager in the Office of the CHRO at Workday, said this could free up managers' time for other kinds of work. "The role of the manager will very much be as a coach and enabler and a team work director, which theoretically has always been the role," she said. Toby Roberts, SVP of Engineering and Technology at Zillow, said that the shift toward AI agents could fundamentally change management structure. Escaping day-to-day minutiae could allow managers to oversee larger teams, he said."
Amazon, Moderna, and McKinsey are eliminating management layers, flattening organizations, and deploying AI agents to automate routine work. Managers spend extensive time on digital tools and administrative tasks, often tethered to screens, which undermines productivity. AI agents functioning as universal teammates can automate routine tasks, freeing managers to focus on strategy, coaching, enabling, and directing team work. Automation could allow managers to oversee larger teams by removing day-to-day minutiae. Organizations must reset management expectations and design accountability and incentive structures that reward human leadership qualities and the people-focused skills that will be critical in the AI era.
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