"Amazon Web Services experienced two outages caused by its own AI tools. The incidents involving the Kiro AI development tool and Amazon Q Developer have raised doubts within the organization about the rollout of autonomous AI assistants. In December, AWS experienced a 13-hour outage after engineers allowed their Kiro AI tool to make certain changes. According to four sources from the Financial Times, the autonomous tool decided that the best solution was to "delete and recreate the environment.""
"It was the second time in a short period that an Amazon AI tool was at the center of a service outage. "We've already seen at least two production outages [in the past few months]," a senior AWS employee told the FT anonymously. "The engineers let the AI [agent] resolve an issue without intervention. The outages were small but entirely foreseeable.""
"Amazon emphasizes that it was a coincidence that AI tools were involved", and that "the same issue could occur with any developer tool or manual action." The company claims that both cases were user errors and not AI errors. There is no evidence that errors occur more frequently with AI tools. According to Amazon, the December malfunction was an "extremely limited event" that only affected a single service in parts of China. The second incident had no impact on a "customer facing AWS service.""
Amazon Web Services reported two outages tied to internal AI development tools, Kiro and Amazon Q Developer. In December, engineers allowed Kiro to make changes and the tool autonomously chose to "delete and recreate the environment," causing a 13-hour outage that affected a cost-exploration system. A second incident involved an AI agent resolving an issue without human intervention. Employees say AI tools were given operator-equivalent permissions and lacked required second-person approvals in these cases. Amazon characterizes the events as coincidences and user errors, calling the December event extremely limited and confined to parts of China.
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