The Social Security Administration (SSA) is implementing a new generative AI chatbot, the Agency Support Companion, to assist employees with tasks and enhance productivity. However, the rollout has faced criticism due to a poorly made training video that fails to emphasize the crucial directive of not sharing personally identifiable information (PII). Many SSA staff members reportedly ignored the announcement about the chatbot, as they are overwhelmed with their workloads, and initial impressions of the technology have not been encouraging, with employees expressing indifference towards its use.
But before any of them can use it, they all need to watch a four-minute training video featuring an animated, four-fingered woman crudely drawn in a style that would not look out of place on websites created in the early part of this century.
Our apologies for the oversight in our training video, the SSA wrote in a fact sheet about the chatbot that was shared in an email to employees last week.
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