Zoom Communications has introduced a concierge use case for its Virtual Agent, now integrated with the Phone platform. This AI-driven concierge acts as a digital front desk team member, efficiently greeting callers and processing their inquiries. Admins can quickly deploy the service with a no-code setup by uploading relevant documents for training. The concierge is multilingual and available around the clock, enhancing customer service experiences across various industries, including healthcare and retail. The system improves operational efficiency and provides personalized support.
Zoom Communications announced a concierge use case for its Virtual Agent product, integrated with Phone platform to provide smarter call responses and support.
The concierge functions as a "newest front desk team member" that engages callers, processes input, and initiates appropriate next steps.
Admins can deploy the concierge in minutes using no-code configuration, allowing teams to train the agent to greet and respond to callers' queries.
The concierge supports multilingual conversations, available 24/7, and can handle diverse use cases across sectors such as healthcare and retail.
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