#customer-service

#customer-service

OnePlus offers a free 180-day phone replacement plan for OnePlus 13 and 13R customers in India, covering hardware issues.

Customer service is increasingly ineffective, often leaving customers with unresolved issues and unable to connect with a responsible party.

Receipt discrepancies can lead to public embarrassment and enhanced scrutiny from retailers.

Costco's policies have elicited mixed reactions from customers on social media.

Double-checking receipts might help shoppers avoid negative experiences at Costco.

O2 struggles with SIM-swap fraud, leaving customers vulnerable and without support during crises.

Waymo's autonomous vehicle malfunctioned, causing a passenger to nearly miss his flight, highlighting ongoing issues with robotic technology and customer support.

A man was arrested for assault after attacking a teenage employee over a drive-thru order dispute.

A customer at a fast food outlet became violent over a missing order, leading to a physical altercation with employees.

Expired NJ Transit tickets can be refunded until December 31, 2024, if purchased before June 1, 2024.

Hotel school combines practical skills with emotional intelligence to prepare graduates for customer-centric roles in the hospitality industry.

Clear communication on transport regulations for e-bikes is necessary to prevent confusion and potential loss for travelers.

The phrase 'Welcome in' may stem from a misunderstanding of hospitality language, not an established norm.

Using 'this lady' or 'this gentleman' feels awkward; direct reference to the customer is preferable.

Time management issues from customers adversely affect servers, highlighting the importance of respect and consideration in dining situations.

The Collagen Co. offers accessible discounts and free shipping to enhance customer experience.

Revenue enablement empowers all customer-facing teams to drive growth beyond traditional sales roles.

Pre-hiring assessments are crucial for identifying ideal candidates in contact centers to combat high burnout and turnover rates.

It's important to communicate preferences regarding nail technician assignments to ensure a safe and satisfactory experience.

An AT&T customer faced a shocking bill of over $6,000 after switching to FirstNet, later resolved after contacting the company's president's office.

AI technology is slowly being adopted in the lending industry despite high expectations.

Only 13% of banks have implemented AI, highlighting a disparity between potential and reality.

Vacations often reveal people's true colors, leading to stressful and sometimes absurd situations for hotel staff.

An Post is investigating significant mail delivery issues involving a staff member, causing stress and inconvenience to customers in the Dublin 12 area.

Claims for missing or damaged print copies must be submitted within 6 weeks of the publication date.

Daniel Razionale's life is marked by a commitment to community service, exceptional customer service in the restaurant industry, and a deep passion for outdoor activities.

Bank of Ireland's mobile and online banking services experienced outages just before Christmas, causing frustration for customers.

Chick-fil-A's unique practice of closing on Sundays prioritizes family time and reflects the founder's religious beliefs, affecting both company culture and customer experience.

First Bus is investing £250m to transition to a zero-emission fleet by 2035 and refocusing on customer service.

Happy employees lead to exceptional customer experiences.

Airbnb should not place guests in dangerous neighborhoods, even after host cancellations.

TfL has restored online services for contactless payments and journey history after a cyber attack, allowing customers to claim refunds for delays.

Iberia Airlines should restore ticket credits promptly, especially in cases involving medical cancellations, and avoid long delays in customer service responses.

AWS Connect enhances customer interaction workflows using new (Gen)AI features, allowing for automated and intelligent self-service processes.

AI chatbots are transforming online shopping by providing personalized advice and enhancing customer interaction, especially during busy shopping seasons.

Customer service workers encounter bizarre requests that may seem dumb to them.

Flower City Dispensary now offers Silly Nice's premium cannabis products, enhancing its selection for both seasoned and new users.

Small Business Saturday presents a key opportunity for unique offerings and customer engagement to increase sales.

Competition in the broadband and wireless market encourages providers to improve customer service, despite customer dissatisfaction.

World Host Group is seeking a Lead Front-End Developer to enhance customer experience and lead a team towards developing a new Customer Hosting Panel.

Remote jobs like customer service rep and virtual assistant enhance client interaction and support, offering flexibility and growth opportunities.

PTSB experienced a significant outage preventing customer payments just before payday and on a busy shopping day.

AI significantly enhances personalization in e-commerce, boosting engagement and sales through tailored shopping experiences.

AI chatbots improve customer service efficiency but require a balance to address complex human inquiries effectively.

British Airways enhances First class with luxury features and exceptional customer service, aiming for an extraordinary flying experience.

Establishing a strong online presence boosts business visibility and sales, but competition necessitates effective differentiation strategies.

Telework has affected the recruitment and customer service capabilities across multiple federal agencies, highlighting its complex role in workforce management.

Air Canada is responsible for damaged luggage and must compensate appropriately under international travel regulations.