#customer-service

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#amazon
fromZDNET
1 day ago
Marketing tech

Why Amazon is giving surprise refunds for old purchases - and who's getting them

fromZDNET
1 day ago
Marketing tech

Why Amazon is giving surprise refunds for old purchases - and who's getting them

#automation
Artificial intelligence
fromForbes
1 day ago

The Future Of Business: Is It Time To Embrace AI Agents?

Integrating AI agents into business strategies is crucial for future growth and efficiency.
AI agents can automate simple tasks, allowing employees to focus on complex issues.
fromFast Company
1 week ago
Artificial intelligence

Going 'AI-first' appears to be backfiring on Klarna and Duolingo

Companies like Klarna and Duolingo are facing significant challenges as they adopt AI-first strategies in the workplace.
fromInfoWorld
2 weeks ago
Data science

Using AI-powered email classification to accelerate help desk responses

AI can automate email triage to improve efficiency and customer satisfaction.
Manual email triage is slow, inconsistent, and error-prone.
Artificial intelligence
fromForbes
1 day ago

The Future Of Business: Is It Time To Embrace AI Agents?

Integrating AI agents into business strategies is crucial for future growth and efficiency.
AI agents can automate simple tasks, allowing employees to focus on complex issues.
fromstupidDOPE | Est. 2008
2 days ago

Fastest Weed Delivery in Jamaica Queens: Licensed Dispensary, Premium Products | stupidDOPE | Est. 2008

In a fast-moving city like New York, convenience matters. For those in Queens looking for quick, reliable access to high-quality cannabis, Silk Road NYC delivers-literally.
NYC food
fromNew York Post
3 days ago

Gen Z comedian called out for 'rude' behavior at a restaurant: 'You're in the wrong'

Aussie comedian Will Gibb's experience at a takeout restaurant over wearing earphones has ignited debate on restaurant etiquette and customer service.
Food & drink
#klarna
Artificial intelligence
fromSilicon Canals
1 week ago

Klarna U-turns on AI: Rehires humans for customer support after quality complaints - Silicon Canals

Klarna is reintroducing human customer service agents alongside its AI chatbot to improve service quality after finding limitations with AI alone.
Artificial intelligence
fromTechCrunch
4 days ago

Klarna's revenue per employee soars to nearly $1 million thanks to AI efficiency push | TechCrunch

Klarna is leveraging AI to boost efficiency and reduce costs, resulting in significant revenue growth per employee.
fromSFGATE
3 days ago
Artificial intelligence

As lucrative tech jobs vanish, one company is turning to gig work

fromFuturism
1 week ago
Artificial intelligence

Company Regrets Replacing All Those Pesky Human Workers With AI, Just Wants Its Humans Back

Artificial intelligence
fromSilicon Canals
1 week ago

Klarna U-turns on AI: Rehires humans for customer support after quality complaints - Silicon Canals

Klarna is reintroducing human customer service agents alongside its AI chatbot to improve service quality after finding limitations with AI alone.
Artificial intelligence
fromTechCrunch
4 days ago

Klarna's revenue per employee soars to nearly $1 million thanks to AI efficiency push | TechCrunch

Klarna is leveraging AI to boost efficiency and reduce costs, resulting in significant revenue growth per employee.
fromSFGATE
3 days ago
Artificial intelligence

As lucrative tech jobs vanish, one company is turning to gig work

fromFuturism
1 week ago
Artificial intelligence

Company Regrets Replacing All Those Pesky Human Workers With AI, Just Wants Its Humans Back

#business-strategy
fromFast Company
3 weeks ago
Artificial intelligence

Half of Airbnb users in the U.S. are now interacting with its AI customer service agent

fromFast Company
3 weeks ago
Artificial intelligence

Half of Airbnb users in the U.S. are now interacting with its AI customer service agent

Marketing tech
fromBusiness Matters
4 days ago

Why is Customer Satisfaction So Important for Business?

Customer satisfaction drives brand reputation and business success.
Empathy in customer service can have a lasting impact on customer loyalty.
Businesses lose billions annually due to negative customer experiences.
Focusing on existing customer retention is key to financial growth.
#retail
Alternative transportation
fromwww.independent.co.uk
4 days ago

Wheelchair user was unable to travel when staff refused to assist her with a ramp

The article highlights a woman's struggle with accessibility at a London train station, emphasizing the challenges disabled travelers face in obtaining assistance.
fromwww.independent.co.uk
5 days ago

Greggs makes major change to stores in shoplifting hotspots

The safety of our colleagues and customers remains our number one priority. Greggs is trialing placing refrigerated items behind the counter to combat shoplifting.
UK news
fromLondon Business News | Londonlovesbusiness.com
5 days ago

Ten tips for making your online chat interactions engaging - London Business News | Londonlovesbusiness.com

Whether you're a customer support Rep or one of the many professional Onlyfans chatters, building rapport with subscribers, the magic begins with personalization.
Online marketing
#bakery
#ai
fromTechCrunch
1 month ago
Marketing tech

Exclusive: Ex-Meta engineer raises $14M for Lace AI, a revenue generation software startup

fromMarTech
2 weeks ago
Artificial intelligence

AI improves customer service only when it supports humans, not replaces them | MarTech

fromEngadget
3 weeks ago
Artificial intelligence

Yelp will use AI to help restaurants answer calls and make phone reservations

Marketing tech
fromTechCrunch
1 month ago

Exclusive: Ex-Meta engineer raises $14M for Lace AI, a revenue generation software startup

AI can enhance customer service capabilities and drive revenue generation for businesses.
Artificial intelligence
fromTESLARATI
2 weeks ago

Tesla confronts Service complaints with new AI-backed strategy

Tesla introduces an AI-based strategy to enhance service experience for owners, addressing past complaints and streamlining communication.
fromMarTech
2 weeks ago
Artificial intelligence

AI improves customer service only when it supports humans, not replaces them | MarTech

fromEngadget
3 weeks ago
Artificial intelligence

Yelp will use AI to help restaurants answer calls and make phone reservations

#consumer-rights
fromNew York Post
1 week ago
US Elections

Rhode Island husband bummed out by 'RUMP' typo on $640 'limited edition' president-themed watch: report

fromNew York Post
1 week ago
US Elections

Rhode Island husband bummed out by 'RUMP' typo on $640 'limited edition' president-themed watch: report

fromNew York Post
1 week ago

Grieving California woman who miscarried days before Carnival cruise requested refund from company - and was denied

A California woman, Monique McChristian, was denied a refund by Carnival after miscarrying days before her cruise, leading to numerous painful conversations about her loss.
Travel
fromwww.mercurynews.com
1 week ago

PG&E CEO predicts bills won't rise in 2025 and will fall in 2026

PG&E is transforming its approach to customer service and operations, aiming to keep monthly bills flat or lower despite requesting more revenue from the state. This reflects an emphasis on improving efficiency and cost management for the benefit of ratepayers.
Portland food
fromwww.mercurynews.com
1 week ago

Banned by Uber after I won my credit card dispute can you help?

Uber Eats charged a cancellation fee despite the order being canceled in seconds and the restaurant not having started preparation. Review cancellation policies carefully.
NYC startup
#consumer-protection
fromCbsnews
1 week ago
NYC startup

Thousands struggling to get solar panels fixed after company's bankruptcy. How the new CEO is trying to help

fromCbsnews
1 week ago
NYC startup

Thousands struggling to get solar panels fixed after company's bankruptcy. How the new CEO is trying to help

LA Dodgers
fromABC7 San Francisco
1 week ago

UPS tells Bay Area customer his guitar is destroyed and discarded, but he then finds it for sale

UPS gave conflicting reasons for the lost guitar's status until 7 On Your Side helped recover it.
fromBuzzFeed
1 week ago

Older People Are Revealing The Surprising "Cheat Codes" Young People Don't Know

Asking for a discount based on being a 'nice guy' can work about 30% of the time in situations with flexible pricing.
NYC startup
#travel-support
#travel-assistance
#banking
#ai-technology
fromTechCrunch
3 weeks ago
Artificial intelligence

Yelp debuts AI voice agents for restaurants and service providers | TechCrunch

Yelp is introducing AI voice agents to streamline communication for businesses, enhancing efficiency and customer service.
Artificial intelligence
fromTechCrunch
3 weeks ago

Yelp debuts AI voice agents for restaurants and service providers | TechCrunch

Yelp is introducing AI voice agents to streamline communication for businesses, enhancing efficiency and customer service.
#travel
NYC parents
fromNew York Post
2 weeks ago

DMVs chaotic with long lines as people scramble to get REAL IDs on deadline day

DMV chaos ensued as many rushed to get REAL IDs before the deadline, causing frustration and long wait times for unprepared customers.
NYC parents
fromNew York Post
2 weeks ago

DMVs chaotic with long lines as people scramble to get REAL IDs on deadline day

DMV chaos ensued as many rushed to get REAL IDs before the deadline, causing frustration and long wait times for unprepared customers.
#technology-integration
fromwww.newsshopper.co.uk
2 weeks ago

How do I register a new postal address with the Royal Mail? All you need to know

Moving house can come with a number of challenges, with one of the biggest headaches being the delivery of mail if your address doesn't appear to exist, is missing or is not recognised.
UK news
#hospitality
fromBuzzFeed
2 weeks ago
SF food

This Restaurant Customer's Tariff-Induced Meltdown Perfectly Captures How Misinformed People Are

fromBuzzFeed
2 weeks ago
SF food

This Restaurant Customer's Tariff-Induced Meltdown Perfectly Captures How Misinformed People Are

fromwww.theguardian.com
2 weeks ago

Tim Dowling: Help! We have no internet and I really do have work to do

After shifting through many different shades, the blue light returns. That ain't good, I say.
Women in technology
fromNew York Post
2 weeks ago

Teacher with deadly allergy claims $13K honeymoon flight could kill her: 'This is life or death for me'

If you can't make an announcement, can I make my own? They told me on the phone if I do, I could be kicked off the flight.
UK news
fromTalentLMS Blog
2 weeks ago

Product Knowledge Training: Your A-Z Guide

Product knowledge training is essential for building confident sales pitches, informed customer service, and securing product success in the marketplace.
Online learning
#humor
fromBuzzFeed
2 weeks ago
Everyday cooking

Cashiers Are Speaking Up About The Weirdest Things Customers Have Done, And I'm Questioning Humanity

fromBuzzFeed
2 weeks ago
Everyday cooking

Cashiers Are Speaking Up About The Weirdest Things Customers Have Done, And I'm Questioning Humanity

fromBusiness Insider
2 weeks ago

A 3-year-old flying in business class was served a glass of wine - and his mother is not happy

"During the whole process, there was a lack of care for my son. They gave me the impression that they were trying to shirk responsibility."
Wine
fromSun Sentinel
2 weeks ago

For Progressive employees it's 'really the people'

Sometimes the calls come when it's the worst time of a person's life. There has been a car crash, and the people involved are justifiably shook up.
Toronto startup
fromNew York Post
2 weeks ago

Frontier Airlines agents jeer at passenger trying to check in after hitting him with surprise $25 fee: 'You thought you were gonna get on your flight?'

After discussing the unexpected $25 fee, the tense interaction escalated when the passenger expressed his frustration, leading to a hostile exchange with airline staff.
NYC parents
#return-policy
UK news
fromwww.independent.co.uk
2 weeks ago

Energy company pays customers 150,000 in compensation after Ofgem finds issues

Good Energy was fined for not issuing final bills on time to prepayment customers, affecting over 2,000 individuals.
fromPadailypost
2 weeks ago

City's fiber service will cost more than AT&T or Xfinity

Palo Alto's Fiber internet aims to attract residents with better customer service and competitive pricing despite higher rates than established providers AT&T and Xfinity.
Silicon Valley real estate
Canada news
fromwww.cbc.ca
2 weeks ago

Couple's airline credit stolen, used for stranger's luxury flight and Air Canada blamed them | CBC News

Air Canada failed to protect a couple from a credit theft and then blamed them for the incident.
Artificial intelligence
fromIT Pro
3 weeks ago

The generative AI 'scramble' is over - now it's time to sort your infrastructure or fall behind

The generative AI industry has shifted from a scramble to a pivot era, emphasizing the need for strategic investment in foundational technology.
#restaurant-industry
fromBusiness Insider
3 weeks ago
Food & drink

Servers share their top strategies for getting gratuity amid a tipping backlash

Workers are adapting to lower tipping trends by enhancing customer interactions and creatively leveraging restaurant resources.
fromNew York Post
3 weeks ago
Dining

Should you tip for fast food or takeout?

Tipping at fast-food establishments is increasingly common, yet many customers feel it's unnecessary and awkward.
Quality of service significantly impacts whether customers choose to tip.
Food & drink
fromBusiness Insider
3 weeks ago

Servers share their top strategies for getting gratuity amid a tipping backlash

Workers are adapting to lower tipping trends by enhancing customer interactions and creatively leveraging restaurant resources.
#etiquette
fromEntrepreneur
3 weeks ago

Lawn Care CEO's Tips for Customer Relationships | Entrepreneur

Speno attributes business growth to quick responses and honest communication, vital for customer satisfaction and trust.
Startup companies
Artificial intelligence
fromABC7 Los Angeles
3 weeks ago

Newsom announces AI-driven efforts to help state reduce traffic jams, improve road safety

California is implementing AI projects to enhance government efficiency, particularly in traffic management and customer service.
fromNew York Post
3 weeks ago

Angry restaurant owner threatens to 'slap the s-t out of' customer who didn't tip: 'How are my staff supposed to make money?'

"I paid for my food. I handed you $20. You cannot charge more than what you paid, so what are you talking about?"
NYC food
fromTasting Table
3 weeks ago

The Simple Request That Guarantees You A Tastier Subway Sandwich - Tasting Table

For sandwiches that are hefty on the veggies, this can lead to uneven sauce distribution and quite a few 'empty bites' full of dry veggies because the sauce slipped right through them.
NYC food
from24/7 Wall St.
3 weeks ago

I Almost Bought a LG Refrigerator, But These 8 Red Flags Scared Me Off

LG refrigerators are known for high prices, questionable manufacturing quality, and customer service that often leaves consumers frustrated, leading many to reconsider their purchasing decisions.
LA real estate
from24/7 Wall St.
3 weeks ago

Every Bank Holiday in 2025

Unlike the Fed, customer-facing banks have broad discretion over which holidays they observe, with many choosing to remain open on federal holidays to serve customers.
Retirement
from24/7 Wall St.
4 weeks ago

I Was About to Buy a GE Refrigerator, But These 7 Factors Scared Me Off

Not all GE fridges are made in the same country, and multiple brands use the same equipment and production, so the quality of GE fridges vary wildly.
Retirement
fromBusiness Insider
1 month ago

Chipotle is making it a must for staff to smile at customers

CEO Scott Boatwright stated that a customer study revealed Chipotle employees were 'not as friendly as they should be' and laid out actions to improve hospitality.
Silicon Valley food
from24/7 Wall St.
1 month ago

I Went to Starbucks, Baristas Aren't Happy

Baristas have expressed dissatisfaction with Starbucks' new dress code, feeling that it doesn't enhance customer service or solve current issues they face on the job.
Coffee
fromMiami Herald
1 month ago

Lines at Miami's DMV offices stretch for hours. What's being done?

For people like Pichardo needing a driver's license issued or updated in South Florida, there's no easy answer to that question beyond the obvious one: get in line and wait.
Miami food
fromwww.yourlocalguardian.co.uk
1 month ago

Streatham's Wingstop just opened I had the Hot Honey Wings everyone's talking about

The new spot feels like a welcome addition to the area, featuring bold flavors and a fresh fit-out that enhances the overall dining experience.
London food
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