#customer-service

#customer-service

Tipping budtenders is essential as it shows appreciation for their service and helps support a typically underpaid profession.

Budtenders play a vital role in enhancing your cannabis shopping experience and deserve recognition through tipping.

Tipping your budtender is essential for enhancing the cannabis shopping experience, similar to tipping at restaurants.

Self-checkouts are perceived as faster by consumers but often take longer and lead to numerous frustrations.

Budtenders are essential in the cannabis experience and deserve tipping like traditional service professionals.

Verizon introduces a 3-year price lock guarantee for myPlan and myHome network customers, addressing concerns about rising phone bills.

Verizon launches a 3-year price lock on myPlan and myHome network plans, promising stability in core monthly plan pricing.

Meghan Markle's honey product launch faced overwhelming demand, leading to cancellation of some orders due to stock issues.

Meghan Markle's lifestyle brand As Ever apologized for overselling limited-edition honey after swift sellout, offering refunds and future gifts to customers.

Trump's staffing cuts at Social Security are straining customer service, leading to long lines and increased in-person visits.

Cuts to the Social Security workforce may impact the quality of service for millions reliant on benefits.

Budget cuts and increasing beneficiaries are straining the Social Security Administration's ability to serve its customers.

Social Security fraud claims are unfounded and distract from real challenges facing the system.

Exceptional customer service can lead to sales and lasting relationships, exemplified by a Zappos call lasting nearly 11 hours.

HVAC CRM is essential for optimizing operations and enhancing customer service in a competitive market.

Effective communication is vital in tech support, especially in remote scenarios.

Community engagement is enhanced by timely responses to member inquiries.

The 'No Question Left Behind' initiative promotes a responsive online environment.

Encouraging users to mark queries as answered benefits the community overall.

MTA is upgrading E-ZPass and Tolls by Mail platforms for better user experience and management.

A significant banking app outage in the UK affected thousands, highlighting reliance on technology and the need for strong branch networks.

AI can mimic empathy but lacks genuine understanding in customer service.

Speech recognition technology is transforming customer service through AI-driven voice solutions.

Verizon Business Assistant leverages AI to automate customer interactions, allowing small business owners to focus on growth and enhance customer connections.

American Airlines improperly charged for checked luggage that was supposed to be free, and their customer service process was unhelpful.

Booking through intermediaries can lead to unexpected complications regarding cancellations and refunds.

Mistaken booking dates led to a non-refundable charge despite quick cancellation.

Premier Inn London Stratford acknowledged a bed bug infestation after customer suffered significant bites during his stay.

The article features absurd and entitled customer stories shared by service industry workers, showcasing a lack of common sense among some customers.

Entitled customers often exhibit aggressive and unreasonable behavior towards service workers, highlighting a sad trend in consumer attitudes.

Santander is closing 95 branches in the UK, risking 750 jobs due to the rise of digital banking.

A woman faced disrespect from her employer following the murder of her husband, leading her to quit her job immediately afterward.

Sears failed to deliver the refrigerator on time and did not communicate effectively about the delays.

Joanne Batty's simple broadband contract renewal escalated into unexpected fees and service issues, highlighting the complexities and risks of modern telecom contracts.

Brooklinen's strict refund policy only allows refunds to the original payment method, causing frustration for customers who change cards.

Banks in the UK experienced over one month of IT failures in two years, impacting customer access to services.

Banks accounted for over 50% of complaints to the Financial Services and Pensions Ombudsman last year.

The bank remains committed to mortgage as a core product and plans to increase market share in 2025.

Santander's Eltham branch will close on June 23, 2025, amid rising online banking usage.

Greater Anglia has won Train Operator of the Year for the third time, highlighting its punctuality and commitment to customer service.

Greater Anglia's new BSL interpreter service enhances communication for deaf customers.

The Webex AI Agent will improve customer service by integrating AI with human support, reducing wait times and streamlining issue resolution.

AI agents in customer service face trust challenges; customers prefer human interactions.

Early implementations of agentic AI reveal significant barriers to widespread adoption.

Voice AI is improving communication efficiency in multiple industries, particularly in hospitality with tools like Bonnie.

Frontier Airlines is attacking Southwest Airlines over its recent bag policy changes while offering competitive deals to attract disgruntled customers.

Frontier Airlines is taking advantage of Southwest's baggage policy change by offering free checked bags this summer.

Customer service is crucial for driving sales and should be prioritized alongside products and services.

Qualtrics launches Experience Agents to revolutionize customer interactions, providing personalized support and resolving issues via AI.

Fostering a supportive environment and clear guidelines can improve employee safety and morale amidst difficult customer interactions.

The silo effect hinders organizational efficiency and customer service due to poor inter-departmental communication.

Starbucks now requires customers to make a purchase to access free water, aligning their policy with standard cafe practices.

Starbucks employees are frustrated with customers ordering grilled cheese sandwiches double toasted, due to time and safety concerns.

Jackie Wan employs CCTV footage to combat false reviews and ensure accountability in his restaurant.

Virgin Media is freezing prices for new and existing customers while rivals plan increases, alongside Netflix's recent price hike.