"It may seem paradoxical, but the key to interacting with cutting-edge AI technology could be something that is fundamentally, essentially, human. For some, using new AI tools hasn't lived up to the hype. Some companies have been disappointed to see little financial gain from pushing AI adoption. More worrying, some users have misattributed human-like traits to GenAI tools and have had tragic outcomes."
"This ability-commonly called Theory of Mind (ToM) -is the skill of sensing, understanding, and inferring another person's emotions, motivations, and thought processes. It has been related to successful interactions and collaborations between people and in teams. One's ToM abilities can be measured, and they can vary across situations. Importantly, they can also be enhanced over time. Those who score highly in ToM are better able to infer others' mental models or intentions, leading to better, more fulfilling interactions."
The human ability known as Theory of Mind (ToM) enables sensing, understanding, and inferring others' emotions, motivations, and thought processes. ToM predicts successful interactions and collaboration in teams and varies across individuals and situations. ToM can be measured and enhanced over time. Applying ToM to AI interactions helps users infer AI capabilities, limitations, and lack of motivations, reducing misattribution of human traits and preventing harmful outcomes. Improved ToM can lead to safer, more productive use of AI tools and better organizational returns on AI adoption. Research in this direction offers a counterintuitive but promising approach to improving human-AI collaboration.
Read at Psychology Today
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