"European enterprises clearly recognize the transformative potential of AI and automation, particularly in addressing their most pressing operational challenges. However, the research indicates that many organizations are implementing these technologies on a departmental basis rather than as part of an integrated vision. To maximize the value of these substantial investments, enterprises need to develop more comprehensive strategies," said Ritu Dubey, Head of New Business Sales and Market Development, Digitate.
"The study, which surveyed 900 IT decision-makers across seven European countries, found that organizations have invested an average of €103.4M in AI and automation implementations over the last two years, with over half (59%) spending up to €295M. These investments are yielding significant returns, with 86% of organizations reporting ROI averaging €154.7M."
"Time savings (60%), greater efficiency (57%), and increased productivity (55%) are the primary benefits organizations have realized from AI and automation implementations. IT operations is the leading area for deployment, with 81% of organizations using automation and 62% using AI in their IT departments."
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