Krish Swamy, Citizens' Chief Data and Analytics Officer, emphasizes that strategic investment in data is vital for effective Gen AI implementations in banking. In a podcast discussion, Swamy discusses how Citizens is leveraging data to enhance decision-making and customer experiences while navigating digital transformation challenges. He advocates for a thoughtful balance between cautious implementation and forward-thinking strategies, noting the importance of building a robust data culture. As head of the Generative AI Council, he outlines how this data-driven approach positions Citizens as a leader in financial innovation.
We're not just taking a process, or a component within a process, and applying Generative AI there. While that might be the starting point, the end game is always going to be: How does this function three or five years from now? How do we work towards that end game?
When we invest in data, when we make data easily available, and when we teach people how to use data, I think thatâs how we can drive meaningful change.
#generative-ai #data-driven-culture #banking-innovation #digital-transformation #financial-technology
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