As a pivotal figure in the Customer Billing workstream, Mukesh Garg has taken on the formidable challenge of designing and implementing solutions that accommodate the Company's intricate service offerings.
"We've made some improvements in technology. We're branching out into digital advertising, which I think that community newspapers, especially, have really resisted. But you have to meet people where they're at..."
The digital transformation has led to 'popcorn thinking,' which has indirectly shaped a non-linear journey. Potential customers navigate circular loops, freely entering or exiting any phase.
"By enhancing our network with cutting-edge technology, we're able to keep pace with our customers' rapidly evolving connectivity needs and deliver a superior end-user experience," said Cybernet chief operating officer Maroof Ali Shahani.
The European Commission is rolling out digital car registration and roadworthiness certificates to simplify cross-border paperwork, addressing challenges with current systems lacking EU-wide standardization.
