"Agents run continuously, escalate to people when needed, and deliver results at a speed and scale we have not seen before. That represents a real shift, one that's already visible across finance, operations, supply chain, and customer support. Agents are improving accuracy, reducing manual effort, and boosting customer experience. They're emerging as a dependable layer inside the enterprise and are shaping how organizations will operate in the years ahead."
"At Microsoft, we started by bringing AI into the workplace as an assistant, something that could help with tasks, accelerate work, and lighten the load. Then came agents that could follow human direction and keep work moving. Now we are entering the next phase: autonomous agents operating alongside people. This is not about replacing existing AI assistants; it is an expansion of what is possible."
"In our 2025 Work Trends Index, 80% of leaders said their company plans to integrate agents into their AI strategy in the next 12 to 18 months, with more than one-third planning to make them central to major business processes. Agents are becoming integral to operations across organizations of all sizes and are already delivering measurable results. According to a recent IDC study, Frontier Firms use AI across an average of seven business functions."
AI agents connect models to tools, APIs, data, and organizational knowledge, enabling autonomous operation inside critical processes with continuous execution and human escalation when needed. Agents deliver results at unprecedented speed and scale, improving accuracy, reducing manual effort, and boosting customer experience. Organizations across finance, operations, supply chain, and customer support are adopting agents as a dependable enterprise layer that will shape future operations. Many leaders plan to integrate agents into AI strategy within 12 to 18 months, with a significant share making agents central to major business processes. Frontier firms deploy AI across multiple functions and monetize industry-specific use cases for revenue growth.
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