"You may have already heard the view that AI agents serve as "co-workers" to human counterparts, functioning as de facto extensions of the workforce. The challenge is decoding what work they are best suited to perform -- and it's not an easy question. There are tasks ripe for automation and others that are better handled manually. But many are in a gray area, in which automation makes sense, but is it worth the investment?"
"From an economic and productivity standpoint, there is no question that AI is fast and cheap, Mollick says. "It produces work in minutes that would take many hours for a human to do, and it doesn't mind if you generate multiple versions and throw most of them away.""
AI agents can act as co-workers and extensions of the workforce, but task suitability varies between clear automation candidates and tasks better handled manually. Many tasks fall into a gray area where automation makes sense only if investment and value justify it. Organizations should manage AI agents as an adjunct workforce, applying basic management skills rather than purely technical decisions. AI delivers rapid, low-cost outputs and tolerates iterative versioning. Chatbots have automated routine customer inquiries, freeing human reps for complex issues. IT functions may increasingly oversee agent deployment and personnel-like responsibilities.
Read at ZDNET
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