"Rather than thinking about it solely as a job replacement tool, how do you think about reducing someone's workload by 50%? Can we now free a merchant up who's spending 50% of their time building spreadsheets, responding to emails, communicating with suppliers? If AI can take that task away, can you now take 50% of that merchant's time, and they can focus on sales-driving initiatives? That's what we're trying to understand."
"We had a couple of questions, like on Thanksgiving, 'My stove is not working. It will not heat.' Luckily, we were able to give them some really good advice on things they can do to check to determine how they can repair."
Lowe's is integrating AI across operations to reduce routine workloads, enable employees to focus on sales-driving activities, and improve customer service. AI automates tasks such as spreadsheet work, email responses, and supplier communication to free merchant time for higher-value initiatives. A modern digital tech stack and a partnership with OpenAI support AI-assisted coding, approval processes, and greater store-level assistance. Customer-facing tools like the Mylow chatbot deliver practical troubleshooting guidance during peak times, directly aiding customers and driving engagement. Investments prioritize productivity and revenue growth over headcount reduction.
Read at Business Insider
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