The article discusses the increasing reliance on AI tools, like ChatGPT and Gemini, for essential tasks in organizations, questioning the risks involved. Authors highlight the challenge of maintaining institutional memory and the danger of outsourcing fundamental practices that contributed to past successes. The piece compares the current AI boom to previous technological advances, noting its precariousness, as many perceive AI as a solution to all problems, which may lead to skepticism and over-reliance on technology that lacks human oversight.
AI can hallucinate many things, but are we headed for a world where tools like ChatGPT and Gemini are crafting standard operating procedures or employee handbooks?
One of the hardest things to do when it comes to keeping an organization going is maintaining institutional memory. Companies tend to forget why they were successful.
The paradox of the AI boom is that while it feels like a permanent fixture, it also appears teetering on a knife edge, due to over-reliance on its capabilities.
Paradoxically, that's why this AI boom feels more than cell phones or wireless internet. Too many view it as a cure-all, which leads to skepticism.
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