The IBM Center for The Business of Government emphasizes the need for government agencies to prioritize ethical and responsible adoption of generative AI in technological modernization. The report, based on interviews with officials in North America and Australia, outlines the challenges faced in integrating new technologies with outdated systems. It stresses the importance of transparency, accountability, and adherence to governance policies when utilizing AI tools to avoid bias and protect sensitive information, especially amid shifting political directives surrounding AI usage.
Generative AI can help transform this data into actionable insights, but agencies must ensure that AI tools comply with data governance policies and avoid creating outputs that could lead to biased or unfair treatment.
To leverage generative AI effectively, governments must ensure its use adheres to ethical AI principles and complies with regulatory frameworks.
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