The launch of OpenAI's GPT-5 faced significant backlash, leading to the company reversing its decision to retire GPT-4o due to user dissatisfaction. CEO Sam Altman acknowledged the missteps during the rollout, admitting it was a challenging upgrade process for a vast user base. Despite the initial outrage, Altman noted that API traffic had doubled, suggesting some users appreciated the new features. He also acknowledged the emotional connections some users had developed with ChatGPT, indicating an awareness of customer sentiments surrounding the transition.
I think we totally screwed up some things on the rollout... we’ve learned a lesson about what it means to upgrade a product for hundreds of millions of people in one day.
On the other hand, our API traffic doubled in 48 hours and is growing... A lot of users really do love the model switcher.
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