"AI is reorienting the global economy in radical ways, and the effects are spreading from consumers to companies, says Bill McDermott, CEO of ServiceNow, an enterprise software giant. McDermott, a veteran of the software industry who previously led European tech giant SAP, chatted with me as his company reported third-quarter results on Wednesday. We spoke about AI disruptions to the job market, the AI spending boom, and the threat of generative AI to the software industry."
""What good is AI if it doesn't serve the greater good of people?" McDermott said. "We use agents in support of our employees, which enable us to hire more people." ServiceNow is hiring "feet on street," which includes salespeople, technology architects and designers, and forward-deployed engineers who can help companies set up new AI and other tech projects in weeks, he said."
Generative AI is reorienting the global economy and effects are expanding from consumers to enterprises. Consumers already benefit from powerful chatbots and models that answer questions in new ways. Enterprises, including companies and governments, are expected to realize productivity and efficiency gains next. Recent major tech layoffs have reignited concerns about AI's impact on the job market and signal potential fundamental economic changes. ServiceNow raised 2025 guidance and is expanding hiring of salespeople, technology architects, designers, and forward-deployed engineers while reskilling staff. Agents are being used to support employees and enable broader hiring.
Read at Business Insider
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