#servicenow

#servicenow

AI is reorienting the global economy in radical ways, and the effects are spreading from consumers to companies, says Bill McDermott, CEO of ServiceNow, an enterprise software giant. McDermott, a veteran of the software industry who previously led European tech giant SAP, chatted with me as his company reported third-quarter results on Wednesday. We spoke about AI disruptions to the job market, the AI spending boom, and the threat of generative AI to the software industry.

Yes, ServiceNow offers a comprehensive agentic AI platform. It was first introduced with the Yokohama release that entered early access on January 30 2025 and reached general availability on March 12 2025, then expanded further throughout 2025. ServiceNow's agentic AI represents an evolution from scripted automation to fully autonomous digital teammates. These AI-powered agents reason, plan, and act on behalf of users across IT, HR, and customer service workflows.

meaning those users who choose to adopt the new platform - each ServiceNow customer runs a private instance and can change to new versions at a time of their choosing - already have more AI to play with. Chief Innovation Officer Dave Wright told us ServiceNow did so simply because it wanted to get more AI into users' hands ASAP, as it believes they want it.

Agencies buying a higher-tier bundle of ServiceNow's information technology products will see discounts as high as 70% though September 2028, the US General Services Administration said Wednesday in a statement. The deal follows a spate of similar announcements touting big discounts on software and cloud products used by federal workers, as the GSA has sought to centralize negotiations with technology vendors to leverage the federal government's purchasing power.

ServiceNow had a fantastic quarterly beat on all fronts. With AI catalysts in place, the stock has what it takes to break out in the second half.

Salesforce and ServiceNow invested $1.5 billion in Genesys, a customer experience vendor, signaling a long-term strategy for collaboration focused on AI-powered experience orchestration.

Wall Street expects ServiceNow to report $3.12 billion in sales and $3.57 in earnings for the recent quarter, key indicators for investor sentiment.

ServiceNow's acquisition of Moveworks for $2.85 billion is currently under regulatory review for antitrust issues by the U.S. Justice Department.

The vulnerability, tracked as CVE-2025-3648 (CVSS score: 8.2), has been described as a case of data inference in Now Platform through conditional access control list (ACL) rules.

But life had different plans! The real turning point came after graduation when I was placed at Tata Consultancy Services (TCS) as a ServiceNow Administrator.

As I like to say, this path to agentic 'AI heaven' goes through some form of data hell, and that's the grim reality.