Slack's ongoing updates, focusing on AI-driven text summarization and automation, aim to improve productivity and reduce low-value tasks for users.
'AI presents a lot of opportunity here, but we also think it presents some risk, because if not executed right it could create even more chaos and slow people down even further in getting their job done,' said James Lancaster, VP of AI and search at Slack.
The new AI features target alleviating 'context switching' challenges employees face when their tools don't interact seamlessly, providing a smoother user experience.
Slack's approach includes integrating AI agents and utilizing generative AI natively, with new AI summarization features for Huddles, search functions, and Workflow Builder.
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