Some Waymo Robotaxis Get Assistance from Remote Workers in the Philippines When Stuck
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Some Waymo Robotaxis Get Assistance from Remote Workers in the Philippines When Stuck
"During a hearing on self-driving vehicles in Washington DC Wednesday, a Waymo executive said that remote workers as far away as the Philippines are operating the robotaxis when they encounter difficult situations, leading lawmakers to accuse the company of putting the American people at risk. As CBS News reports, top executives from Waymo and Tesla were questioned on the safety of self-driving cars Wednesday by the Senate Committee on Commerce, Science and Transportation, as lawmakers determine how to regulate the industry amid recent high-profile incidents."
"They provide guidance, they do not remotely drive the vehicles, Pena said, per the Chronicle. Waymo asks for guidance in certain situations and gets input, but Waymo is always in charge of the dynamic driving task. Having people overseas influencing American vehicles is a safety issue, said Democratic Senator Ed Markey of Massachusetts, per the Chronicle. The information the operators receive could be out of date."
A Waymo executive said remote workers as far away as the Philippines operate robotaxis when the vehicles encounter difficult situations. Senators questioned Waymo and Tesla executives about self-driving car safety during a Senate Commerce Committee hearing amid recent incidents. A Waymo robotaxi struck an elementary-school child in Santa Monica and multiple Waymos were documented passing stopped school buses, prompting a National Transportation Safety Board investigation. Waymo's chief safety officer said remote workers provide guidance but do not remotely drive and that Waymo retains control of the dynamic driving task. Lawmakers raised cybersecurity, timeliness of information, and job-displacement concerns. Waymo said fleet response teams must hold passenger car or van licenses.
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