"But regardless of the ultimate resiliency of those businesses, the dot-com wave led to a proliferation of technology tools across nearly all sectors. Employers embraced open plan office layouts, ripping out private rooms in favor of spaces that promoted greater collaboration. Desks were redesigned to factor in increased usage of laptops and dual-monitor workstations. And now, as AI usage steadily increases among U.S. employees, Miller anticipates that office design will change yet again."
"Miller says the company has forged partnerships with tech giant Microsoft and Logitech, a Swiss maker of peripheral computer products like keyboards, headphones, and mice, to better understand how AI is changing work and what workspaces employees will need to support their new responsibilities. Steelcase says that furniture, acoustics, camera positioning, and lightning will all need to be reconsidered"
"A few focus areas that Steelcase has settled on include acoustically private spaces that will make it easier for employees to use AI to record their calls, team-focused spaces that will allow humans and AI systems on a screen to collaborate on work projects, and rejuvenation spaces meant to give workers a break."
Steve Miller notes that the dot-com era triggered widespread workplace technology and layout changes, including open-plan offices and desks redesigned for laptops and dual monitors. Rising AI adoption is prompting another redesign of physical workspaces to support new workflows and responsibilities. Steelcase, now part of HNI, is partnering with Microsoft and Logitech to study how furniture, acoustics, camera positioning, and lighting should evolve. Planned solutions include acoustically private booths for recorded AI interactions, team-focused collaboration spaces that integrate human and AI participants on screen, and rejuvenation areas to mitigate higher burnout reported by frequent AI users.
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