Parent company Yum! Brands is testing 'Voice AI' at Taco Bell drive-thrus, aiming to expand it to 'hundreds' of stores by year-end.
Yum! pitches AI as a tool to ease staff workload, enhance order accuracy, and reduce wait times, focusing on growth and profitability for Taco Bell.
While Wendy's had positive AI results, McDonald's scaled back AI plans. Yum! has been testing Voice AI at Taco Bell for two years.
Yum! is also introducing Voice AI to KFC restaurants in Australia. The Taco Bell AI rollout is a small step, considering over 7,400 US stores.
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