"The question isn't whether agentic AI will change legal work. It's whether firms will change how they adopt technology. Successful adoption requires both well-designed technology and robust people-centered strategies. You can't technology your way out of habit formation challenges, and you can't adoption-strategy your way out of poorly designed tools. Most organizations are investing heavily in one while underinvesting in the other."
"Forming a new habit or way of working takes time and repetition. Behavioral science tells us most humans fail when trying to start a new habit, not because they lack capability or commitment, but because habits require sustained practice before they become routine. And when people stumble, which they will, they need structured support to restart. Research from Prosci shows that projects with excellent change management are seven times more likely to succeed-proof that the people side isn't optional."
80% of legal teams are using generative AI according to ILTA's 2025 Technology Survey. Agentic AI requires firms to rethink technology adoption approaches. Successful adoption combines well-designed technology with robust people-centered strategies. Habit formation, not capability alone, determines whether new ways of working stick. Forming new habits requires time, repetition, and structured support to recover from setbacks. Prosci research finds projects with excellent change management are seven times more likely to succeed, highlighting the necessity of the people side. Many firms limit rollouts to pilots, trainings, and Slack channels, producing flatlining usage metrics despite capable technology.
Read at Above the Law
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