"Yes, Salesforce does offer agentic AI through its Agentforce platform. Salesforce Agentforce is a digital labor platform that lets enterprises build and deploy autonomous AI agents at scale. Launched in September 2024 and updated in June 2025, Agentforce combines the Atlas Reasoning Engine, Data Cloud, pre-built actions and a low-code Agent Builder to enable agents that can analyze data, make decisions and execute tasks across sales, service and marketing workflows."
"Planner & Orchestration Atlas Reasoning Engine with modular planner, action selector, and reflection modules Memory & Context Store Data Cloud unified data layer with zero-copy access to CRM, ERP, and third-party data Tool Invocation 100+ pre-built actions via connectors to Salesforce Flow, MuleSoft, Slack, and MCP servers Guardrails & Policy Safe-by-design architecture with tool whitelists, output validators, and identity tagging"
Salesforce Agentforce provides a digital labor platform that builds and deploys autonomous AI agents at enterprise scale. The platform combines the Atlas Reasoning Engine, Data Cloud, pre-built actions, and a low-code Agent Builder to enable agents that analyze data, make decisions, and execute tasks across sales, service, and marketing workflows. Agentforce integrates modular planning, action selection, and reflection capabilities with a unified, zero-copy data layer and extensive connectors to systems like Salesforce Flow, MuleSoft, and Slack. Safe-by-design guardrails, tool whitelists, output validators, identity tagging, and observability support enterprise-grade automation and governance.
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