Salesforce sees Agentforce as the answer to pressure on the SaaS market
Salesforce positions Agentforce as a growth engine for SaaS, claiming AI agents strengthen rather than undermine the SaaS model while competing directly with ServiceNow in IT services.
The Salesforce Agentic AI Solution Explained | ClickUp
Salesforce Agentforce enables enterprises to deploy autonomous AI agents that analyze data, make decisions, and execute tasks across sales, service, and marketing.
Salesforce Faces Its Defining Moment as Agentforce Moves From Hype to Hard Revenue
Salesforce's Q4 FY2026 results hinge on whether Agentforce generates measurable revenue at scale, as investors shift focus from ARR metrics to actual top-line growth and contract signings.
Salesforce enters ITSM market, will ServiceNow regret its CRM move?
Salesforce launched Agentforce IT Service, a full ITSM solution on the Agentforce platform, expanding Service Cloud capabilities and directly challenging ServiceNow.
I felt my role as a Salesforce consultant was at risk because of AI. After training myself to become an expert, I feel much more secure in my job.
AI upskilling, AI literacy, and prompt engineering enable Salesforce consultants to secure roles and lead client adoption of agentic tools like Agentforce.