#salesforce-agentforce

[ follow ]
#prompt-injection #data-exfiltration #itsm #servicenow-competition #hr-service #agentic-ai
Tech industry
fromTechzine Global
1 month ago

Salesforce enters ITSM market, will ServiceNow regret its CRM move?

Salesforce launched Agentforce IT Service, a full ITSM solution on the Agentforce platform, expanding Service Cloud capabilities and directly challenging ServiceNow.
Artificial intelligence
fromClickUp
1 month ago

The Salesforce Agentic AI Solution Explained | ClickUp

Salesforce Agentforce enables enterprises to deploy autonomous AI agents that analyze data, make decisions, and execute tasks across sales, service, and marketing.
#prompt-injection
more#prompt-injection
Artificial intelligence
fromBusiness Insider
2 months ago

I felt my role as a Salesforce consultant was at risk because of AI. After training myself to become an expert, I feel much more secure in my job.

AI upskilling, AI literacy, and prompt engineering enable Salesforce consultants to secure roles and lead client adoption of agentic tools like Agentforce.
[ Load more ]