Aflac is embracing generative AI cautiously, establishing guidelines and a steering committee to assess applications aligned with business objectives and ensuring comprehensive employee education.
With a focus on agent recommendations, fraud detection, and churn predictions, Aflac aims to enhance client retention and streamline operations through its AI initiatives.
The most substantial AI model currently operational at Aflac auto adjudicates simpler claims, allowing customer service agents to dedicate more time to complex cases.
Aflac plans to introduce external generative AI applications by 2025, following a structured approach to technology integration and continual learning for its workforce.
Collection
[
|
...
]