In 2024 and 2025, numerous companies rapidly adopted AI, leading to extensive layoffs in hopes of efficiency. However, this shift is now viewed as a shortsighted overcorrection as companies find AI inadequate at replacing human labor. Critical shortcomings include AI's inability to understand context, creativity, and emotional intelligence. The immediate benefits on spreadsheets have given way to operational challenges, tech debt, and loss of consumer trust, compelling organizations to reconsider their AI strategies and potentially restore human roles.
Many companies now face tech debt and operational shortfalls, highlighting that AI wasn't ready to replace human labor at scale.
AI may promote efficiency on spreadsheets, but its adoption has led companies into a costly overshoot, leaving them scrambling to retain customer trust.
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