Yelp is developing AI-powered voice agents aimed at assisting restaurants and service providers by effectively managing calls, answering basic questions, and performing tasks like adding customers to waitlists. These agents leverage existing metadata and can integrate with business management software for seamless operations. Yelp's voice technology includes features like spam filtering, call analytics, and transcript provision. The company, using OpenAI's Realtime API, emphasizes a focus on speech recognition accuracy and customer experience, believing their unique data advantage will distinguish them in a competitive market.
Yelp is deploying AI-powered "voice agents" to assist service providers and restaurants by managing calls, answering inquiries, and performing tasks like managing waitlists.
The agents utilize existing metadata, enabling them to implement customized voice greetings and connect with management software for sending reservation details.
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