Hotel front desks frequently handle guest requests to call taxis, which creates delays and frustration when providers are busy, wait times are long, or drivers fail to arrive. Staff members end up acting as dispatchers for services the hotel cannot control, cannot profit from, and cannot reliably guarantee. Uber partnered with Mews to embed ride booking, real-time tracking, and integrated billing into the same platform hotels use for check-ins, room management, and payments. Front desk agents can book Uber rides for guests in a few clicks within the existing system. The approach aims to provide trusted pricing and a smoother experience while creating an additional revenue stream for hotels serving thousands of properties worldwide.
"“Can you call me a cab,” said Mike Coscetta, president of the hospitality property management service Mews. It's “one of the most common sentences when you run hotel operations.” And so begins a long process that puts a substantial strain on the hotel industry. The receptionist calls a local provider, but the line is busy, or the wait is 40 minutes, or the driver takes a higher-paying fare and never shows. The guest grows frustrated. The staff member, already juggling six other things, is stuck playing dispatcher for a service the hotel doesn't control, doesn't profit from, and can't guarantee."
"Uber thinks it can make that entire problem disappear. The ride-hailing company has partnered with Mews to embed ride booking, real-time tracking, and integrated billing directly into the platform hotels already use to run their operations. Instead of calling a local taxi company, a front desk agent will book an Uber for a guest in a few clicks, all within the same system they manage check-ins, rooms, and payments."
"“As a very frequent traveler, what I find super useful about Uber is I trust the product and I trust the price,” said Christophe Peymirat, head of Uber for Business EMEA. “I know that it's a fair price, which is not always the case when you find other solutions.”"
"Mews research from this year found that guests arrange their own transportation and spend an average of $50 per stay on it. The partnership offers hotels and properties a new source of revenue and an additional service for their guests that can also set them apart from other properties in the area. “One of the hotels told me that they se"
#hotel-operations #ride-hailing-integration #property-management-systems #guest-transportation #integrated-billing
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