Anna Flemmings, a federal call center worker, passionately advocates for better working conditions for herself and her colleagues at a significant gathering. Representing roughly 12,000 workers at call centers, the Communication Workers of America (CWA) aims to organize these employees, primarily Black women in Hattiesburg, Mississippi. Amidst tough opposition from their employer, Maximus Inc., which has faced allegations of stifling union efforts and offering poor wages and health insurance, these workers remain steadfast in their desire for representation and improved labor conditions, demonstrating resilience in their activism.
"I want better for me, my coworkers and our children," said Flemmings, who handles calls to 1-800-MEDICARE for Maximus Inc., a government contractor.
"Here's the thing: It may be delayed, but we're not denied," said Flemmings, surveying the audience.
Supporters of the organizing effort have called into question whether federal funds should go to contractors such as Maximus, which they said attempts to bust union organizing.
The effort offers a glimpse of just how committed the workers, many of them Black Southern women like Flemmings, are to being represented by a union.
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